Privacy Policy
Last updated: September 2026
BuiltByAJ ("we", "us", "our") is committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
When you submit a quote request through our website, we may collect:
- Your full name
- Your phone number
- Your email address
- Your suburb or location
- Details about your building or carpentry project
We also use Google Analytics, which automatically collects anonymised information about how visitors use our website, including pages visited, time on site, and approximate location. This data does not identify you personally.
2. How We Use Your Information
We use the information you provide solely to:
- Contact you to discuss your quote request
- Provide a written quote for the work you've described
- Follow up if you've expressed interest in our services
We do not use your information for marketing purposes without your consent, and we will never sell or share your personal details with third parties.
3. How We Store Your Information
Quote requests submitted via our website are processed through Formspree, a secure third-party form service. Your information is transmitted securely and is only accessible to BuiltByAJ. We retain enquiry information for a reasonable period to facilitate follow-up, after which it is deleted.
4. Google Analytics
Our website uses Google Analytics to understand how visitors interact with our site. Google Analytics uses cookies to collect anonymised usage data. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
5. Cookies
Our website uses cookies only for Google Analytics functionality. We do not use cookies for advertising, tracking, or any other purpose. You can disable cookies in your browser settings at any time.
6. Your Rights
You have the right to:
- Request a copy of any personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Withdraw consent for us to contact you at any time
To exercise any of these rights, contact us using the details below.
7. Contact Us
If you have any questions about this privacy policy or how we handle your information, please contact us:
- Phone: 0432 826 086
- Email: info@builtbyaj.com.au
- Location: Bexley, Sydney NSW
8. Social Media and Meta Platforms
BuiltByAJ publishes content to its own Facebook Page and Instagram account using Meta's platform tools. This involves software operated by us that connects to Meta's services on our behalf.
Our publishing tools manage only our own business accounts and our own content. They do not collect, store or process personal information about visitors to our social media pages, people who interact with our posts, or any other Meta platform users. Any information you share with us by commenting on or messaging our social media accounts is handled within Facebook or Instagram and is subject to Meta's own privacy policy.
9. Data Deletion Requests
You can ask us to delete any personal information we hold about you at any time, including information submitted through this website or shared with us through our social media accounts.
To request deletion, email info@builtbyaj.com.au with the subject line "Data deletion request" and let us know the name, phone number or email address the information relates to. We will confirm the deletion within 14 days. Enquiry records processed through our website form service are deleted on the same request.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.